Sitecore 10 SIF Installation - Failed to start service Sitecore Marketing Automation Engine
OS: Windows 10 Pro
Recently, while installing Sitecore 10 Website using the SIF PS script, I came across this error wherein the Marketing Automation Engine service wasn't getting started. While the PS Window Error didn't have much to offer, I happened to stick to my basics of checking the event logs. That proved lucky since I could find further error info and warnings there. I've attached screen shots and detailed error messages for better clarity below. Also note that although the service was created, it wasn't able to start while trying to start the same manually:
So, based on what I saw in the event log warning generated at the same time as the errors, I found that the installer wasn't able to find the .NET target runtime. Note that I ran the prerequisites.json and my assumption was, it would take care of installing the necessary .NET framework too. Anyway, I opened the web.config located in the xConnect folder and noticed the target runtime version is 4.8 -
I downloaded and installed the .NET framework 4.8. The installation was successful,
Then, I re-launched the installation through my favourite tool - SCIA. Since my last installation failed, I want to start with a clean install. So, going to perform an uninstall:
1. I opened the SCIA installer, connected to the db using the DB Check button
2. Entered the Site prefix name (in the Site Info tab) that stopped mid way and pressed next button
3. Then, in the Solr tab, added the solr url and pressed the Solr check button.
4. Now, when I press the Validate All button the uninstall button will be enabled. Click the same
Now, reopen the SIF installer from the SCIA main menu, do the same steps 1 to 4 listed above and then press the Install button to generate the SIF PS Script and launch the same:
The installation does cruise on this time.
Note that since I've already downloaded and setup the necessary prerequisites as part of my prior run, I just had to perform the 4 steps listed above.
That's it about the importance of reading logs!
1. PS Window Error Screen Shot:
| System |
| - | EventData |
| 3008 |
| A configuration error has occurred. |
| 12/12/2020 12:55:53 AM |
| 12/12/2020 12:55:53 AM |
| ce7404116ab84c0abd53d4555d32494b |
| 1 |
| 1 |
| 0 |
| /LM/W3SVC/3/ROOT-1-132522081520631669 |
| Full |
| / |
| c:\inetpub\wwwroot\sc10sifxconnect.dev.local\ |
| vm20201212 |
| 1276 |
| w3wp.exe |
| IIS APPPOOL\sc10sifxconnect.dev.local |
| ConfigurationErrorsException |
| The 'targetFramework' attribute in the <compilation> element of the Web.config file is used only to target version 4.0 and later of the .NET Framework (for example, '<compilation targetFramework="4.0">'). The 'targetFramework' attribute currently references a version that is later than the installed version of the .NET Framework. Specify a valid target version of the .NET Framework, or install the required version of the .NET Framework. (c:\inetpub\wwwroot\sc10sifxconnect.dev.local\web.config line 27) at System.Web.Compilation.MultiTargetingUtil.ValidateTargetFrameworkMoniker(String targetFrameworkMoniker) at System.Web.Compilation.MultiTargetingUtil.InitializeTargetFrameworkName() at System.Web.Compilation.MultiTargetingUtil.EnsureFrameworkNamesInitialized() at System.Web.Compilation.BuildManager.Initialize() at System.Web.Compilation.BuildManager.InitializeBuildManager() at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags, PolicyLevel policyLevel, Exception appDomainCreationException) |
| https://sc10sifxconnect.dev.local:443/configuration/models |
| /configuration/models |
| 127.0.0.1 |
| False |
| IIS APPPOOL\sc10sifxconnect.dev.local |
| 6 |
| IIS APPPOOL\sc10sifxconnect.dev.local |
| False |
| at System.Web.Compilation.MultiTargetingUtil.ValidateTargetFrameworkMoniker(String targetFrameworkMoniker) at System.Web.Compilation.MultiTargetingUtil.InitializeTargetFrameworkName() at System.Web.Compilation.MultiTargetingUtil.EnsureFrameworkNamesInitialized() at System.Web.Compilation.BuildManager.Initialize() at System.Web.Compilation.BuildManager.InitializeBuildManager() at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags, PolicyLevel policyLevel, Exception appDomainCreationException) |
Error Details in Event Log:
Faulting application name: Sitecore.MAEngine.exe, version: 6.0.0.0, time stamp: 0xf9ccf2e5
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1518, time stamp: 0xff301d3c
Exception code: 0xe0434352
Fault offset: 0x00000000000396c9
Faulting process id: 0x2b74
Faulting application start time: 0x01d6d02186db8b55
Faulting application path: C:\inetpub\wwwroot\sc10sifxconnect.dev.local\App_Data\jobs\continuous\AutomationEngine\Sitecore.MAEngine.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 049075f7-f8ce-4054-9bc9-08af804a5520
Faulting package full name:
Faulting package-relative application ID:
Powershell Window Error:
Install-SitecoreConfiguration : Failed to start service 'Sitecore Marketing Automation Engine -
sc10sifxconnect.dev.local-MarketingAutomationService (sc10sifxconnect.dev.local-MarketingAutomationService)'.
At C:\scia\Sitecore 10.0.0 rev. 004346 (Setup XP0 Developer Workstation rev.
1.2.0-r64)\SCIA-sc10sifsc.dev.local_Install_Script.ps1:77 char:2
+ Install-SitecoreConfiguration @singleDeveloperParams *>&1 | Tee-Obje ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration
[TIME] 00:05:48
Start-Service : Failed to start service 'Sitecore Marketing Automation Engine -
sc10sifxconnect.dev.local-MarketingAutomationService (sc10sifxconnect.dev.local-MarketingAutomationService)'.
At C:\Program
Files\WindowsPowerShell\Modules\SitecoreInstallFramework\2.3.0\Public\Tasks\Invoke-ManageServiceTask.ps1:40 char:33
+ $instance | Start-Service
+ ~~~~~~~~~~~~~
+ CategoryInfo : OpenError: (System.ServiceProcess.ServiceController:ServiceController) [Start-Service],
ServiceCommandException
+ FullyQualifiedErrorId : StartServiceFailed,Microsoft.PowerShell.Commands.StartServiceCommand
This really is true. Once we suddenly started getting error in login. Our sitecore wasn't able to communicate with SAP to fetch user details. Nothing was in application logs.
ReplyDeleteI checked windows log and they showed TLS version issue after windows update. We reverted TLS version changes and it fixed the issue.
Useful info.... thanks
DeleteHave you contacted the demo team on Sitecore Community Slack? I'm sure that would have been the better avenue to go instead of blogging about it.
ReplyDelete